Information on the Legal Warranties of Fraquane
Version in effect on August 10, 2026
Last updated: August 10, 2026
Preamble — Mandatory and Free Rights
This document explains the legal warranties applicable to products, digital content, and digital services sold by Fraquane SAS to consumers.
These warranties are mandatory, free of charge, and independent of the right of withdrawal, the Return and Refund Policy, a commercial warranty, a manufacturer’s warranty, or the Protection Expédition Seel.
They apply in particular to purchases made on shop.ps.fr and orders accessible from ps.fr, account.ps.fr, and domains operated by Fraquane. They do not reduce any more favorable mandatory rights applicable in the consumer’s country of residence.
Article 1 — Identity of the Guaranteeing Seller
The seller bound by legal warranties is:
Fraquane SAS
Société par actions simplifiée with a capital of
€500
Registered office: 171 Rue des Fontaines, 31300 Toulouse,
France
Toulouse RCS / SIREN: 794 817 296
SIRET: 794 817 296 00013
VAT number: FR34794817296
Email: support@ps.fr
Article 2 — Beneficiaries
The legal warranty of conformity of Code de la consommation protects the consumer, that is, the natural person acting for purposes that do not fall within their commercial, industrial, craft, liberal, or agricultural activity.
A professional buyer may benefit from other warranties provided by Code civil, the contract, or specific regulations, but not necessarily from the consumer protection scheme described in each article.
Article 3 — Distinct Warranties
The consumer may benefit from several distinct protections:
- the legal warranty of conformity owed by the seller;
- the legal warranty for hidden defects provided under the conditions of Code civil;
- any optional commercial warranty;
- any optional manufacturer’s warranty;
- optional insurance or protection expressly subscribed.
The existence of optional protection does not suspend, replace, or reduce legal warranties.
Article 4 — Legal Warranty of Conformity of Goods
Fraquane must deliver goods in conformity with the contract and is liable for defects of conformity existing at the time of delivery that appear within the legal period.
Conformity is assessed according to the agreed characteristics and legitimate expectations applicable to goods of the same type, taking into account, in particular, advertising, labeling, instructions, accessories, packaging, and, where applicable, installation.
Article 5 — Conformity with Agreed Characteristics
The good must correspond to the description, type, quantity, and quality provided for in the contract. It must possess the functionalities, compatibility, interoperability, and other characteristics expressly agreed upon.
It must be suitable for the specific use sought by the consumer when this has been brought to Fraquane's attention no later than at the conclusion of the contract and accepted by Fraquane.
Article 6 — Legitimate Expectations and Usual Use
The good must be suitable for the use normally expected of a good of the same type and, where applicable, correspond to the quality of a sample, model, or trial version presented before purchase.
It must be provided with the accessories, packaging, and instructions that the consumer can legitimately expect and present the qualities publicly announced by Fraquane, the producer, or their representatives, except in cases of legal exception.
Article 7 — Incorrect Installation
A defect resulting from incorrect installation may be covered when the installation was part of the contract and was carried out by Fraquane or under its responsibility.
It may also be covered when the installation was carried out by the consumer but the error results from deficiencies or defective instructions provided with the good.
Article 8 — Duration to Act Concerning Goods
The consumer has 2 ans from the delivery of the good to request the application of the legal guarantee of conformity, whether the good is new, refurbished, or second-hand.
Special rules apply to goods containing digital elements provided continuously for a period exceeding two years.
Article 9 — Presumption for New and Refurbished Goods
For a new or refurbished good, a defect of conformity appearing within 24 mois following delivery is presumed to have existed at the time of delivery, except for proof to the contrary or if the presumption is incompatible with the nature of the good or defect.
The consumer must demonstrate the existence of the defect, but does not have to demonstrate its origin during the presumption period.
Article 10 — Presumption for Second-Hand Goods
For a second-hand good, the presumption of prior existence applies for 12 mois from the delivery.
After the expiration of this period and until the end of the two-year period, the consumer can still take action but may have to demonstrate that the defect existed at the time of delivery.
Article 11 — Good Containing Digital Elements
A good comprising digital elements is a good that incorporates digital content or a digital service, or is interconnected with it, in such a way that the absence of this element would prevent the good from fulfilling its functions.
Fraquane is responsible for defects affecting the good and, according to the contract, the digital elements necessary for its operation under the conditions provided by Code de la consommation.
Article 12 — Continuous digital supply
When the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller is responsible for any non-conformity of that digital element that arises during the entire supply period provided.
This rule does not deprive the consumer of their right to updates necessary to maintain conformity.
Article 13 — Necessary updates
The consumer must be informed of updates, including security updates, necessary to maintain conformity and must receive them during the period provided by law or the contract.
Fraquane is not responsible for a defect resulting solely from the non-installation of a properly provided update if the consumer has been informed of its availability, the consequences of its absence, and if the installation failure does not result from faulty instructions.
Article 14 — Standalone digital content and services
For digital content or services provided independently of a good, the professional must supply an element that conforms to the contract and applicable legal criteria.
Conformity particularly concerns the description, quantity, quality, functionalities, compatibility, interoperability, accessibility, continuity, security, updates, and integration into the consumer's digital environment.
Article 15 — One-time digital supply
When digital content or services are provided on a one-time basis, or through a series of separate operations, the professional is responsible for defects existing at the time of provision that appear within a period of 2 ans.
Defects appearing within 12 mois after the provision are presumed to have existed at the time of provision, unless proven otherwise or unless a specific rule applies.
Article 16 — Continuous digital supply
When digital content or services are provided continuously for a determined period, the professional is responsible for defects that appear during the entire supply period specified in the contract.
The service must, in particular, remain accessible and function without unjustified interruption, subject to maintenance, limits, and characteristics validly agreed upon.
Article 17 — Consumer’s digital environment
The professional may not be liable if they demonstrate that the defect results directly from an incompatibility with the consumer's digital environment and that the technical requirements had been clearly communicated before the contract.
The consumer must cooperate in a reasonable and proportionate manner to allow the cause to be identified, using techniques that are as non-intrusive as possible.
Article 18 — Reporting a Defect
The Client may report a defect to support@ps.fr by providing the order number, the product or service concerned, the date of occurrence, the symptoms, and relevant circumstances.
Photographs, videos, screenshots, error messages, or diagnostic results may facilitate processing, without a disproportionate formality being able to remove a legal right.
Article 19 — Proof of Purchase
The Client must allow the purchase to be identified through an invoice, an order confirmation, an order number, a statement, or any other reliable item.
The absence of the original printed document is not sufficient to refuse the warranty if the sale can be otherwise established under legal conditions.
Article 20 — Responsible Contact
The professional seller is the responsible contact for the legal warranty of conformity. Fraquane cannot require the consumer to deal exclusively with the manufacturer, importer, carrier, or an insurance company.
Fraquane may materially organize the intervention with a partner but remains responsible to the consumer for the obligations incumbent upon it as the seller.
Article 21 — Freeness of Conformity Measures
Repair or replacement under the legal warranty of conformity is carried out free of charge for the consumer.
This free service covers the necessary costs, including shipping, transport, labor, materials, removal, and, when required, installation of the repaired or replacement good.
Article 22 — Choice Between Repair and Replacement
The consumer may choose between repair and replacement of the good. Fraquane may disregard the requested choice if it is impossible or would result in manifestly disproportionate costs, notably with regard to the value of the good, the extent of the defect, and the possibility of using the other solution without major inconvenience.
Any decision to disregard the consumer's choice must be justified on a durable medium.
Article 23 — Refusal of Conformity Measures
Fraquane may refuse any conformity measure if repair and replacement are impossible or would incur disproportionate costs according to legal criteria.
The refusal must be clearly justified. The consumer can then benefit from a price reduction or the termination of the contract when the legal conditions are met.
Article 24 — Maximum period of 30 jours
The conformity of a good must occur within a reasonable period which cannot exceed 30 jours following the consumer's request, without cost or major inconvenience to them.
For stand-alone digital content or service, compliance must occur without undue delay, without cost, and without major inconvenience, considering its nature and intended use.
Article 25 — Removal, return, and installation
Repair or replacement includes, where applicable, the removal and return of the good as well as the installation of the repaired good or the replacement good.
If a good was installed in accordance with its nature before the defect appeared, the obligation may include its removal and reinstallation, or coverage of the corresponding costs, under legal conditions.
Article 26 — Suspension of the warranty period
The warranty period is suspended during the period the good is immobilized for its repair or replacement.
The suspension begins from the request for intervention or the making available of the good, if this starting point is more favorable to the consumer. An amicable negotiation with the guarantor may also suspend the period under legal conditions.
Article 27 — Extension after repair
Any good repaired under the legal warranty of conformity benefits from an extension of this warranty of 6 mois.
Fraquane provides the consumer with information to identify the intervention, the return date, and the extended period.
Article 28 — Replacement and new period
When a replacement occurs in a situation where the law grants a new warranty period, it runs from the delivery of the replacement good.
Fraquane informs the consumer of the exact scope of the replacement and maintains the necessary traceability without reducing the rights provided by law.
Article 29 — Price reduction
The consumer may obtain a price reduction, notably when Fraquane refuses to bring the good into conformity, when it exceeds thirty days, causes major inconvenience, remains unsuccessful, or when the defect is serious enough to justify an immediate reduction.
The reduction is proportional to the difference between the value of the good provided and the value it would have had without the defect.
Article 30 — Termination of the sale
When the legal conditions are met, the consumer may terminate the contract, return the goods at the expense of Fraquane, and obtain a refund of the price paid as well as the return of any other benefits received under the contract.
Termination cannot be imposed for a minor defect when the law excludes it. It is the seller’s responsibility to demonstrate the minor nature of the defect when invoking it.
Article 31 — Serious Defect
When the defect is so serious that it immediately justifies a price reduction or termination of the contract, the consumer is not required to first request repair or replacement.
Seriousness is assessed concretely based on the nature of the goods, safety, expected use, value, recurrence, and consequences of the defect.
Article 32 — Refund and Return
In the case of termination based on the legal warranty, Fraquane arranges the return of the goods at its expense and reimburses the amounts due according to the legal terms and deadlines.
The refund uses the same payment method, unless there is an express agreement for another solution at no cost. A credit note cannot be imposed in place of a legal refund.
Article 33 — Damages
Solutions such as repair, replacement, reduction, or termination do not deprive the consumer of the right to claim compensation for a separate damage when the liability conditions are met.
The claimed damage must be real, certain, and legally attributable. Compensation rights follow the rules applicable to the contract and liability.
Article 34 — Legal Warranty for Hidden Defects
The warranty for hidden defects protects the buyer against a hidden defect that existed at the time of sale, sufficiently serious to make the goods unfit for the intended use or to reduce such use to the extent that the buyer would not have purchased it, or would have paid a lesser price, if they had known.
It applies under the conditions of Articles 1641 to 1649 of Code civil and can be invoked independently of the legal warranty of conformity.
Article 35 — Proof of Hidden Defect
The buyer must demonstrate the existence of the defect, its hidden nature, its seriousness, and its prior existence at the time of sale.
This proof can be provided by any relevant means, including expert reports, estimates, diagnostics, attestations, photographs, or failure history. A contradictory expert assessment may be useful in case of dispute.
Article 36 — Deadline for Hidden Defects
Action resulting from redhibitory defects must be initiated within 2 ans from the discovery of the defect, within the applicable statute of limitations, officially presented as potentially reaching twenty years from the date of sale.
The Client must act without delay in order to preserve evidence, limit worsening, and comply with applicable judicial deadlines.
Article 37 — Solutions for hidden defects
When a hidden defect is established, the buyer may choose to return the item and obtain a refund, or keep the item and obtain a price reduction, under the conditions of Code civil.
Damages may also be owed when the seller knew of the defect, according to applicable rules.
Article 38 — Commercial and manufacturer warranty
A commercial or manufacturer warranty is optional and is in addition to legal warranties. Its terms must specify its content, duration, territorial scope, the name of the guarantor, and the implementation procedures.
It cannot give the impression that the consumer must subscribe to it or contact the manufacturer to benefit from the legal warranty owed under Fraquane.
Article 39 — Protection Expédition Seel
The Protection Expédition Seel only covers the risks outlined in its terms when it has been selected at checkout, including certain lost parcels, damaged items, theft after delivery, or eligible delays.
It does not constitute a legal warranty of conformity or warranty against hidden defects. The absence or refusal of this protection does not remove any legal obligation of Fraquane.
Article 40 — Contact, applicable law, and official sources
Any request can be sent to support@ps.fr with the order number, defect description, and supporting documents, without transmitting a password or bank card security code.
French law applies subject to more protective mandatory provisions of the consumer’s country of residence. Reference texts include, in particular, articles L. 217-3 to L. 217-32 and L. 224-25-12 to L. 224-25-26 of Code de la consommation, as well as articles 1641 to 1649 of Code civil.
Official information can be consulted on https://www.legifrance.gouv.fr, https://www.service-public.fr, and https://www.economie.gouv.fr.
